Store Policy

Customer Care

You will need to email with your order number and reference to the conditions of the item(s) you received, including the photo of the shipment or products for us to issue a replacement or refund authorization form. Please be advised on the following;

  1. A product that has been disassembled or has been taken off from the packaging, or the quality seal has been broken, will be deemed as non-refundable or non-replaceable.

  2. We do not cover return shipping fees.

Privacy Policy

The privacy of your personal information is afforded the highest level of importance by the WAT INTERNATIONAL PTY LTD

WAT INTERNATIONAL PTY LTD complies with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) prescribed by the Act regarding how we handle your personal information, and we will strictly comply with all relevant legislative requirements.

This Privacy Policy sets out our information handling procedures and the rights and obligations that both you and we have concerning your personal information. In the event of any inconsistency, the legislative requirements will override the provisions of this document.

What kinds of personal information do we collect?
The kinds of personal information that we may collect and hold from time to time include:

- your contact information, including postal and residential addresses, telephone and facsimile numbers, and email addresses
- information regarding your membership of WAT INTERNATIONAL PTY LTD and one of its related State or Territory associations
- details of any goods or services we supply to you at your request
- invoicing and payment details
- data relating to your activity on our websites via tracking technologies such as cookies; and
- for job applicants or staff, employment history, educational qualifications, reference checks, payroll information, and medical information (where relevant).

How do we collect and hold personal information?
We will only collect personal information where it is reasonably necessary to do so for the conduct of our business. Any collection of personal data by us will be fair and lawful and will not be intrusive.

We will collect personal information about you in the following ways:

- if you provide your information by telephone, post, email or facsimile, through our website, or in person
- if you submit a membership application or renew your membership with us
- if you contact us via email or provide your information through our website, including through using any forums or other facilities on our website we may make available for persons to use from time to time
- if you establish an account on our website
- if you require us to provide goods or services to you.

We may automatically collect information about how you use our website, the areas of our site that you visit, as well as information about your computer or mobile device including your IP address, device ID, physical location, browser and operating system type, and referring URLs, via cookies and other tracking technologies. Some of the information we collect may be anonymous and aggregated, while other data may be personal information. We may also collect information about you through analyzing your actions with electronic communications we send to you from time to time, including your opening of such communications and clicking on included links. This information is necessary for analyzing the use of resources, troubleshooting problems, preventing fraud, and improving our services. We may combine this information with information in your account to help prevent fraud.

If it is reasonable and practical do so, we will collect personal information about you only from you. In the course of operating our business, however, we may collect personal information from third parties such as suppliers, advertisers, mailing lists, recruitment agencies, contractors, clients, and business partners. We may also collect information about you from our related state- and territory-based associations.

If we collect personal information about you from a third party we will, where appropriate, request that the third party informs you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

When we collect personal information from you, we will take reasonable steps to notify you or ensure you are aware of:

- our identity and contact details
- that we have obtained your personal information, and whether that collect is required or authorized by law
- the purposes of collection
- the consequences if personal data is not collected (such as if this will affect our ability to provide products or services to you)
- our usual disclosures of personal information of the kind raised
- information about this Privacy Policy
- whether we are likely to disclose personal information to overseas recipients, and if practicable, the relevant countries in which they are located.

Some of the above information is included in this Privacy Policy.

How do we hold personal information?
We may hold personal information as either physical records, records on our servers, as records in cloud storage, and in some cases, records on third party servers or cloud storage facilities, which may be located overseas.

We take active steps to hold all hard copy and electronic records of personal information securely to ensure that they are protected from misuse, interference and loss, and unauthorized access, modification, or disclosure.

We have procedures in place to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Purposes for which we collect, hold, use and disclose personal information

In general, WAT INTERNATIONAL PTY LTD will collect, hold, use and disclose personal data to provide or offer goods and services to you, including those attaching to membership of WAT INTERNATIONAL PTY LTD and/or one of its related state- or territory associations.

By providing us with your personal information, you consent to us using and disclosing your personal information for the following purposes:

- providing you with news and information about our products and services
- sending you marketing and promotional material that we believe you may be interested in, either from us, any of our related entities or a third party business which we consider may be of interest to you
- personalizing your experience with our products and services, for example, via connectivity with social media services
- for job applicants or tendering parties, assessing your eligibility for employment by WAT INTERNATIONAL PTY LTD or engagement by WAT INTERNATIONAL PTY LTD as a contractor.

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services, or otherwise assist you with the above purposes.

You may opt out of receiving marketing and promotional material from WAT INTERNATIONAL PTY LTD at any time by contacting our Privacy Officer, using the contact details set out below.

There may be circumstances in which we are authorized or required by law to use or disclose your personal information. For instance:

- Several regulations require the provision of personal information to third parties, including the Corporations Act 2001 (Cth). The precise information required to be provided will vary depending on the circumstances requiring disclosure of that information.
- We may also use or disclose personal information about you to avoid, lessen, or prevent a serious emergency or crime. If we use or disclose personal information about you in those circumstances, we will make a written record of such use or disclosure.

We may disclose personal information between our related entities (including our State- and Territory- based affiliates) or to third parties such as our suppliers, organizations that provide us with technical and support services or our professional advisors, where permitted by the Privacy Act. Some of these entities may be located overseas.

Any disclosure that is required to be made to any third party will be made primarily to provide or offer goods and services to you. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

How can you access your personal information?
- You have a right to request access to your personal information and to request its correction if it is out of date or incorrect.

- You may request access or correction at any time by sending a written request to our Privacy Officer via the contact details set out below.

You do not need to provide a reason for your request for access to your personal information. We may charge a small fee for providing access to your personal information if it requires a significant amount of time to locate or collect your information or to present it in an appropriate form. We will not charge you to correct your personal information that we hold in our records.

We will respond to all requests for access to or correction of personal information within a reasonable time.

Please note there may be circumstances in which we are not able to provide you with access to your information, such as where the requested access will have an unreasonable impact upon the privacy of others or where we are required by law to withhold the information. If we are unable to provide you with access to your information or make the amendments, which you have requested, we will provide you with reasons for this decision.

Complaint procedures
If you believe that we may have breached the Australian Privacy Principles, or failed to comply with this policy, you may direct your complaint to our Privacy Officer, using the contact details set out below.

We take all complaints seriously and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner as follows:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney, NSW 2001
Telephone: 1300 363 992

Cross Border Disclosures of Information
WAT INTERNATIONAL PTY LTD may disclose personal information between its related entities, including state- and territory-based associations and affiliates, where permitted under the Privacy Act.

WAT INTERNATIONAL PTY LTD currently operates out of offices in Australia. As at the date of this Privacy Policy, WAT INTERNATIONAL PTY LTD is not likely to disclose personal information to any category of overseas recipients.

If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.

By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, if an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able to seek redress under, the Act.

If you do not want us to disclose your information to overseas recipients, please let us know.

Where practicable, we are required to provide the option for you to deal with us anonymously or under a pseudonym. This option will not be available where we are required or authorized by law to deal with individuals who have identified themselves or if we need to verify your identity to provide products or services to you.

This document reflects our Privacy Policy as in July 2019. We may amend our Privacy Policy at any time by posting an updated Privacy Policy on our website. The date of this Privacy Policy will inform you as to whether there have been updated since your last visit.

Our Privacy Officer can be contacted as follows:

Privacy Officer
PO BOX 100

Wholesale Inquiries

If you are interested in retailing our products, please email with a brief business agenda that includes your last 12 months sales figure and your next 6 months' sales prediction. 

Payment Methods

- Credit / Debit Cards