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The Australian Consumer Law and Your Rights

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure (products that are not fixable) and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

At WAT INTERNATIONAL we value our customers. Our warranty policy is based on what is reasonable in the Gel blaster industry. 

All Blaster purchased through WAT INTERNATIONAL will include 30 days warranty, covering manufacturing faults. Our blasters are tested pre-purchased by our WAT staff before sold and dispatched. 

Any blaster found to be physically damage by user neglect, either internally or externally, upgraded or modified, opening the blaster or attempted to be opened will void the warranty. 

Once you purchased a product from us and found any issue on the product, please contact us in 24 hours of receiving your item(s) for any kind of question

  • Unreasonable refund is not acceptable unless the item(s) is faulty due to a manufacturing defect. You are entitled to a replacement or refund for a major failure (products that are not fixable)

  • Any items returned to us claiming to be faulty but found to be in fully functional working order will incur a fee to cover return postage. Items found to be faulty under the warranty will be either repaired or replaced at no extra cost.
  • The returned item(s) must be in new and unused condition. It also must contain all original products & accessories with the original packaging, box to qualify for a return and proof of purchase (receipt) 

  • The customer has to afford all return shipping fee and any tax may cause for a change of mind.

  • The original shipping/handling fees are non-refundable.

  • Refunds will be given after the goods are returned and verified received by WAT INTERNATIONAL PTY LTD.

  • This return policy does not cover any item(s) that are abused, altered, misused, or damaged by accident or purposely. You the buyer understands that these products are moderately durable objects, but they are not indestructible. If these products/item(s) are mishandled or roughly handled the product will be damaged. You the buyer understands that and the return policy does not cover such conditions.

  • You the buyer understands that it is fully your responsibility to check your local laws and tax regulation before purchasing this product(s)/item(s).

  • WAT INTERNATIONAL PTY LTD retain the final decision to all return request

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). We do however reserve the right to repair the item instead of refund if the item is in condition to be repaired.